Complaints and feedback

Do you have a complaint or tip?

We appreciate it when you tell us what could be better about the way we work. Do you disagree with the outstanding amount, or does something not seem right? Then submit your objection in My coeo.

Objection form Contact customer service

How to submit a complaint

Fill in the complaint form below. This is completely free of charge. You can also send your feedback by post (addressed to the Complaints Department).

Response time

After you submit your complaint, you'll receive confirmation within 5 working days, and a full response within 15 working days. If we can't meet that deadline, we'll let you know in writing.

How we handle your data

If you fill in a form on this page, we only keep the information we need to help you. You can read all about this in our privacy statement.

Privacy Statement

Complaint form

Fields marked with an * are required.

Please note! Enter a valid email address or postal address. Without valid contact details, we’re unfortunately unable to process your complaint and will have to delete it.

    File number:


    *Made up of 8 digits and can be found in the message you received from us.

    If your complaint concerns multiple files, please enter the additional file numbers below, separated by commas:

    Mr.Mrs.Other

    Your details:

    Describe your complaint:

    Contact details

    How we handle your data
    If you fill in a form on this page, we only keep the information we need to help you. You can read all about this in our privacy statement.