Rotterdam, 1 March 2021 – coeo Incasso (formerly known as Centraal Invorderings Bureau, CIB) is crossing the border into Belgium and officially opens its office in Zaventem (Brussels) today. The opening of a second office is the result of the growth that debt collection organisation coeo Incasso is experiencing on a European level.
With a branch office in Belgium, coeo Incasso will be able to better align its services to local needs from its own social and cultural environment. coeo Incasso clients will also benefit from operational efficiency advantages. Nikolaas De Donder (former branch manager) will manage and further assist the operational team.
The new coeo office in Zaventem will be a service centre for a team of 12 employees. In the autumn of 2021, coeo Incasso expects to expand with local sales and marketing.
“Thanks to the opening of an office in Belgium, coeo Incasso can serve Belgian clients much better. The local colleagues speak the language and feel at home in the socio-cultural environment. This improves the dialogue with our clients’ customers,” says Roman Berkhout, (former CCO of coeo Incasso.)
“Research shows that there is much room for further innovation in data-driven collection methods in the Belgian credit management sector. It is a great challenge for us to take big steps in that area in a new environment,” said Niels de Peuter, (former CEO of coeo Incasso.)
“Customer contact is handled by our Belgian service centre, which is connected to the Rotterdam headquarters. Support processes remain at the head office in the Netherlands,” says Nikolaas De Donder, (former Operational Manager of coeo Incasso in Belgium.)
In November 2019, coeo Incasso was already officially registered to carry out the activity of amicable debt collection in Belgium.