Ghent – As a pioneer in digital innovation, coeo was among the first in the industry to launch a dedicated client portal. But technology never stands still – and neither do we. In its customer journey, coeo always tries to put the user first. To strengthen the human touch in technology and respond to the evolving needs of our users, we’ve given My coeo a full redesign.
More clarity, more control
The new version of My coeo offers users a clearer overview of their financial situation and the ability to take action with confidence. In one environment, they now have access to all their open cases, active payment plans, and relevant resources or support organisations. It’s about more than just repaying debt – it’s about giving people the insight and tools to plan ahead and stay in control.
Enhanced experience through human-centred design
The new portal features a clean, intuitive interface with smarter flows and more accessible communication. By applying human-centred design principles and simplifying language and visuals, we make it easier than ever to make a payment, request a payment plan or raise a concern.
What’s more, the platform is now fully responsive – whether accessed via desktop, tablet or mobile. And with the new, recognisable URL portal.coeo-incasso.nl, users can find us even more easily.
With this upgrade, coeo continues to raise the bar for transparency, efficiency and humanity in debt collection. The new My coeo is live now and available to all users.
